A lot of people who begin using their 1st hosting account, or change companies, often have queries in regard to how specific tasks are executed or face problems when setting up different things like emails, site settings, etc. This is why, a lot of web hosting providers have prepared documentation with popular questions and problems in order to help their clients obtain info swiftly and easily. As a result, the client service team can dedicate more time to actual issues that certain customers may be experiencing, since the solution for the smaller things will be available on the web and clients will be able to easily cope with them without getting in touch with the help desk staff. Having in-depth documentation is vital, especially for new users with zero previous experience, since the hosting service involves a large amount of features and lots of people can become perplexed about what action to take. A good knowledge base can both help you perform the things that you need and discover how the web hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve bought your first shared hosting account from our company or have migrated your site over to us, you will get used to our services and our custom Hepsia hosting Control Panel before you know it due to the fact that we have prepared an elaborate web-based knowledge base where you can find all the info that you’ll ever need – both general info in regard to the service as a whole and more concrete info about the different functions that you can make use of and the difficulties that you can come across. The articles are located in two places. The complete article archive is accessible via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in every section of the Control Panel too. You can acquaint yourself with how to do pretty much everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles feature elaborate guides, so you will never get perplexed on account of an ambiguous text. Surely, in case you stumble upon a more specific problem and you’re unable to find an adequate solution in our knowledge base, you can get in touch with our support staff 24-7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated plans, will allow you to access the exhaustive online documentation that we’ve compiled for you. The articles themselves feature generic info about our web hosting services, informative guides about the separate functions that you can access, plus troubleshooting guidelines that can help you fix common issues that you could run into. The topics that we’ve included cover practically everything, from elementary things such as how to host a brand new domain name in the account, to more intricate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a particular section of the Control Panel will always be available in the right corner of the page that you are on, whilst the whole article collection can be accessed through the all-inclusive Help section.