Being able to communicate with your shared hosting provider when you have any type of questions or experience any issues is important and how fast they'll reply and take action is often crucial, especially if your web site is business-oriented, as longer downtime can often mean losing potential customers. The support options are, in addition a quick way to distinguish actual suppliers from resellers. The second usually reply just to emails or support tickets and you'll have to wait for a whole day or maybe more so as to get an answer. In case the issue involves a few responses, you may end up losing days to get a simple problem fixed. When you use a legitimate and trustworthy website hosting provider, you will be able to contact the support anytime and receive a prompt reply no matter what the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all of our shared hosting plans are twenty-four-seven, which means that you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can call us, chat with an agent or send an e-mail message. If you already have an account, you are able to open a support ticket in addition to the other three methods of communication. You can pick the best way to contact us depending on where you are or what kind of device you use. We can assist you for almost any hosting-related question that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the maximum reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you obtain a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and general queries. Our agents can assist you to choose the ideal plan or supply you with information about our servers, in order to check if the system requirements for your websites are met. If you are a current customer, you can also contact us through e-mail or through our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We warrant that any time you use these two methods of contact, you'll receive an answer within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. In case you've used the website hosting services of other companies, even big ones, you'll be able to compare the reply time as it ordinarily takes a full day for them to address a support ticket.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive quick support in general, let alone when you run a whole server, that's why each dedicated server that we supply includes 24/7 support with 1-hour reply time warranty regardless of the problem. The service is 100 % free for any kind of problems with the server or the software that was installed from our administrators through the setup, which means that you'll be able to contact us as many times as you need, even during holidays. You could either open a ticket from the billing area or you could send an email, and the actual response time for both rarely surpasses thirty minutes as we have administrators available 24x7. If you require general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you may take advantage of our live chat service and consult with a representative online. For third-party software support, we offer a Managed Services upgrade, that you will be able to include to your server plan through the billing Control Panel.