Integrated Ticketing System in Shared Hosting
Our shared plans come bundled with an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one location – payments, files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just a couple of clicks without the need to sign out of your Control Panel. During the process, you may choose a category and our system will present you with a variety of informative articles, which will supply you with more info and which may help you solve any particular issue even before you actually send a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you’d like to touch base with our client service team members, you’ll be able to submit a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different help desk support platform like you will need to do with the majority of hosting companies on the market. Our integrated trouble ticket system will enable you to send a new ticket without effort and to browse through older tickets using a smart search box. You will also be able to have a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you pick for your new ticket. You can accomplish all of the abovementioned procedures without logging out of your Control Panel at any time, which goes to say that in case you confront any predicament or have a query, you can contact our support engineers and solve the issue at hand in less than 60 minutes through one single platform.