Should you ever experience a problem with your site and be unable to rectify it, ask the respective web hosting provider’s client service staff to help you bring the site back online. A quick resolution would be the best scenario, but a lot of companies reply within 24 hours and even more, all the more so if you’re doing business with a reseller. Even if the problem can be solved with ease, your site may not function properly or may not be available at all for a lengthy span of time, so you may lose prospective clients since it is very unlikely that anybody will ever come back to a website that’s out of order. With that being said, you should make certain not only that you can reach your hosting provider, but also that they can reply and help you in a timely manner. If a script update doesn’t proceed as planned or you delete something unintentionally, for instance, the website should be restored promptly so as to prevent long downtime.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum response time for any trouble ticket that you open or any e-mail that you write is only one hour, even in case you contact us during weekends and national holidays. Whatever the nature of your enquiry or problem might be, we’ll help you out instantaneously and will supply you with the required information to resolve any problem with your sites. The real response time usually doesn’t exceed 15 to 20 minutes, which implies that you can just forget about waiting for hours on end to get an issue resolved or even worse – waiting all day only to obtain an answer that more information is necessary while nothing is fixed. We will give you assistance in an instant merely because we realize precisely how expensive time can be in the dynamic Internet space. The 1-hour response guarantee applies to any technical or billing enquiry that you might have relating to our shared plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we know just how important it is to obtain quick help, we guarantee that you’ll never need to wait around for more than 60 minutes to get a reply to any support ticket that you submit via your semi-dedicated server Control Panel. As it is, you will rarely have to wait around for more than twenty to thirty minutes and this applies to any inquiry regardless of what its nature is – technical, billing or general. Moreover, our technical and customer support team is available to you 24 hours a day, which is the reason why even in case you open a ticket during holidays, you will invariably receive a blazing-fast response, which will contain the answer to a question, the solution to a complication or the details required to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to spend a day hanging around waiting for a reply like you would with a lot of other hosting providers.