A 60–Minute Response Guarantee
Every single assistance request you submit to us will be responded to within maximum 60 minutes. In case your trouble ticket or e–mail calls for further assistance from a sysadmin, we’ll forward it and leave a comment to let you know that your issue is being examined. If you order the Managed Services package, any of the services included there will be completed at a time that is suitable for you.
An Exceptional Help Desk Support Service
If you need any help with our Web Control Panel or with any of the apps that we have pre–installed on the dedicated server for you, you can get in touch with the customer support staff at any moment through the ticketing system. Furthermore, in case you require help administering your server, you can make use of the Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting services, data backup hard drive space, etc.
A User–Friendly Help Area
We have equipped our Web Control Panel with a fully detailed knowledgebase, which offers detailed explanations of all its features and functions. In addition, we have made exhaustive video tutorials that will further disclose to you how to carry out a specific action or solve a commonly experienced problem. The help articles and the video tutorials are readily accessible from each Web Control Panel section through the Help and Videos buttons located in the upper right corner.