1 hour ticket response
We are specialized in offering a swift and accurate solution to every customer support ticket submitted by a client. Our skilled tech support team representatives will review your request and will think of the most effective option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, the average support ticket response time has proven to be twenty minutes.
A First–Rate Customer Support Service
Our technical support engineers possess enormous experience in the shared plans industry and are trained enough to provide a swift answer to your problem. If, however, the situation at hand is not within the competency of a support engineer, the ticket will be forwarded to a developer or system administrator for additional assistance.
An Easy–to–Navigate Help Section
Incorporated into the Web Control Panel is an easy–to–navigate Help section, which features a variety of information sources. You can search through a constantly updated knowledge base offering web hosting account administration articles and website management articles, watch the instructional video tutorials or have a gaze at our F.A.Q. library.