A ticketing system is the most widely used correspondence medium that web hosting providers offer to their clients. It’s usually part of the billing account and is the very best way to fix an issue that requires some time to examine or that has to be forwarded to an admin. In this way, all responses added by either party will be stored in the exact same location in the event that someone else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will need to log in and out of at least 2 accounts to accomplish a given procedure or to get in touch with the hosting company’s customer support team. In case you would like to administer a number of domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. Plus, it can take significant time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Hosting

Our shared plans come bundled with an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one location – payments, files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just a couple of clicks without the need to sign out of your Control Panel. During the process, you may choose a category and our system will present you with a variety of informative articles, which will supply you with more info and which may help you solve any particular issue even before you actually send a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you’d like to touch base with our client service team members, you’ll be able to submit a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different help desk support platform like you will need to do with the majority of hosting companies on the market. Our integrated trouble ticket system will enable you to send a new ticket without effort and to browse through older tickets using a smart search box. You will also be able to have a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you pick for your new ticket. You can accomplish all of the abovementioned procedures without logging out of your Control Panel at any time, which goes to say that in case you confront any predicament or have a query, you can contact our support engineers and solve the issue at hand in less than 60 minutes through one single platform.